Privacy Policy
Works hand-in-hand with terms to cover data handling, cookie use, and how we protect personal info when you deposit via DANA, OVO, GoPay or QRIS.
LEGAL REFERENCE
Our Terms Shape Your Account Experience
These terms define how tombak 118 works for you. We've built them to keep your account secure, your payouts clear, and your lobby experience straightforward. Read them to...
Account SecurityPayment ClarityLobby AccessWithdrawal RulesDispute Resolution
Terms Foundation & Jurisdiction
tombak 118 operates where local law permits and in supported regions only. Your account is governed by these terms, the privacy policy, and any region-specific addenda we provide. When you open an account, you confirm you're 18 or older and meet all eligibility requirements for your location. We process withdrawals and deposits through DANA, OVO, GoPay and QRIS in accordance with payment
partner rules and local regulations. Disputes are resolved through our support team first; escalation may follow local arbitration paths where applicable.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Terms Questions & Account Help
Team online
Live Chat Support
Chat with our team in real time about any terms question or account concern. Available during lobby hours to clarify policies and walk you through account settings.
Email Support
Send detailed questions to our support inbox. We respond within 24 hours to explain specific terms clauses, payment holds, or account restriction reasoning.
Account Settings Hub
Your account dashboard shows all active terms, limits you've set, and deposit/withdrawal history. Review your agreement summary anytime before you play.
REVIEW SIGNALS
Why Our Terms Matter to You
Transparent Payment Terms
Every deposit via DANA, OVO, GoPay or QRIS is logged. Withdrawal timelines and minimum thresholds are posted upfront so you know exactly when your payout lands.
Clear Account Rules
We outline bonus conditions, wagering expectations, and account closure processes in plain language. No hidden fees, no surprise holds, no vague wording.
Regular Policy Review
Our legal team reviews these terms quarterly to keep pace with player feedback and local regulatory shifts. Changes are posted with notice periods.
Dispute Escalation Path
If you disagree with an account decision—deposit denial, withdrawal delay, bonus reversal—we outline the step-by-step resolution process you can follow.
Jurisdiction Clarity
We're explicit about which regions we serve and which local laws apply. If you're in a supported region, you get the full set of protections outlined here.
Account Security Baseline
Terms include our commitment to password encryption, two-factor verification options, and fraud-prevention measures. Your login stays yours alone.
WHY THIS PLATFORM
How Our Terms Align Across Pages
Bonus Terms
Separate addendum defining promo conditions, wagering math, game restrictions, and withdrawal rules tied to bonus credit. Linked from your account promo board.
Payment Partner Rules
DANA, OVO, GoPay and QRIS carry their own terms. We summarize key points here but recommend you review partner guidelines if Deposit references or fees apply.
Responsible Account Use
These terms outline what we expect: no multi-accounting, no automated play, no third-party access. Violations may lock your account pending investigation.
Withdrawal Procedures
Clear timeline for payout processing, minimum amounts, and identity-verification steps before we release funds back to your DANA, OVO, GoPay or QRIS wallet.
Account Closure Terms
If you request permanent closure, we detail data retention, final balance settlement, and the 30-day re-opening lockout period.
Dispute Resolution
Lays out complaint submission, investigation window, appeal rights, and when external arbitration in supported regions becomes available as next step.
PLATFORM SNAPSHOT
What Our Terms Guarantee You
01
Account Ownership Protection
Your login credentials stay confidential. We never ask for your password via email or chat. Only you can approve withdrawals, bonus claims, or game-limit changes.
02
Transparent Fee Structure
Deposit and withdrawal charges—if any—are shown before you confirm the transaction. No hidden platform fees. Payment partners (DANA, OVO, GoPay, QRIS) may charge their own; we disclose those upfront.
03
Withdrawal Right & Timeframe
You can request payouts anytime. Standard processing is 24–48 hours to your linked DANA, OVO, GoPay or QRIS account. Delays due to verification are explained within 12 hours.
04
Bonus Clarity & Opt-Out
Every promotion spells out wagering math, game inclusion, and expiry date before you claim. You can decline bonuses if terms don't suit your play style.
05
Data Security Commitment
We encrypt your login session, payment details, and account history. Regular security audits verify no unauthorized access. Breach notification is mandatory within 72 hours.
06
Fair Dispute Resolution
Disagreements over payouts, bonus reversals, or account blocks go to our review team first. If unresolved, you have a documented escalation path in supported regions.
Terms & Account Questions Answered
You must be 18 years or older and meet all legal eligibility requirements in your region. When you confirm your account, you're confirming you meet these criteria. We verify age during identity checks before first withdrawal.
No. Multi-accounting violates our terms. We detect duplicate profiles through device, payment method, and identity checks. Breach results in account suspension and forfeiture of funds. One account per person, enforced.
Use the 'Forgot Password' link on login. We'll send a secure reset link to your registered email. Click it, set a new password, and log back in. Never share password reset links with anyone, including our support team.
Payment partner terms apply to those wallets. We encrypt all transactions and log them in your account history. Disputes over charges go to the payment partner first; escalate to us if the partner doesn't resolve it within their window.
Standard processing is 24–48 hours from approval to your linked DANA, OVO, GoPay or QRIS account. Delays may occur if identity verification is pending or payment partner queues are full. We notify you of any hold within 12 hours.
Submit a closure request via your account settings or support chat. We'll settle any balance within 5 business days. Your account locks immediately and cannot reopen for 30 days. After that, you may open a new account if you wish.
Contact support with details (date, amount, reason). Our team investigates within 7 days. If unresolved, we provide a formal written response and outline next steps, including arbitration options available in your supported region.