LEGAL REFERENCE

Your Data, Your Control — Our Privacy Commitment

At tombak 118, your account security and personal information are our first priority. This policy explains exactly how we collect, use and protect the details you share with...

Encrypted TransactionsQRIS & E-Wallet SafeAccount-First DesignIndonesia-Compliant24/7 Data Protection

Account access Read FAQ

Privacy Policy Scope & Jurisdiction

tombak 118 operates within frameworks that support Indonesia and neighbouring supported regions. This privacy policy governs all personal data you provide when you open an account, fund your wallet via QRIS, DANA, OVO or GoPay, or engage with our live casino, slot and sportsbook lobbies. We collect data only for account verification, payment processing, gameplay records and platform improvement. Your information is

never sold to third parties. Where local law permits, we retain transaction records and identity verification for fraud prevention. Our data centres comply with regional security standards and are regularly audited.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions & Data Requests

Team online

Live Chat Support

Reach our privacy team via in-app chat. We respond to data requests, account queries and security concerns within 24 hours, seven days a week.

Email Data Requests

Send formal data subject requests to our compliance inbox. Include your account ID and the specific information you want to review or export.

Account Settings Panel

View and update your personal details, payment methods and communication preferences directly within your account dashboard anytime.

REVIEW SIGNALS

Privacy & Security Standards We Follow

Encryption Standard

All transactions, logins and personal data use SSL 256-bit encryption. Your QRIS, DANA, OVO and GoPay payments are protected from interception end-to-end.

Identity Verification

We verify your identity against government databases to prevent fraud. This protects both your account and ours from unauthorized access and money laundering.

Payment Card Standards

tombak 118 complies with PCI DSS for payment processing. Your bank details and e-wallet credentials never touch our servers; they route through certified gateways.

Audit & Compliance

Third-party security audits run quarterly. We maintain compliance logs for Indonesia's supported regions and publish privacy updates whenever regulations shift.

Data Retention Policy

Account data stays live for five years after closure to satisfy anti-money-laundering rules. You can request deletion of non-critical profile data anytime.

Staff Access Control

Only authorised compliance and support staff can view your data. All access is logged and monitored. We never share your details with marketing teams.

WHY THIS PLATFORM

Consistency Across Our Platform

Mobile & Desktop Parity

Your privacy protections are identical whether you access tombak 118 on your phone or desktop. Data encryption and payment security don't change between devices.

Live Casino Tables

When you join a live baccarat or roulette table, your session data is encrypted separately from your account file. You remain anonymous to other players.

Slot Lobby History

Your slot play history, spin records and winnings are stored privately. We don't share gameplay patterns with game providers unless you consent in settings.

Sportsbook Betting Slips

Your sports wagers, odds selections and account balance updates stay encrypted within your account. Betting history is visible only to you and support staff on request.

Bonus & Promo Tracking

Promotions are tied to your account ID, not your email or phone number. Opting out of marketing doesn't affect your eligibility for gameplay-linked offers.

Payment Method Updates

Changing your QRIS, DANA, OVO or GoPay details triggers re-verification. Old payment records remain encrypted for dispute resolution and audit purposes.

Withdrawal & Refund Records

All money-out requests are logged separately from account data. Your withdrawal history is kept for seven years to comply with financial reporting standards.

PLATFORM SNAPSHOT

What We Protect on Your Account

Identity & Verification Files Your ID number, address and phone are verified once at signup. We store them encrypted and use them only for account security and fraud prevention.

Payment Wallet Credentials QRIS, DANA, OVO and GoPay links are tokenized. Your actual e-wallet credentials never reside on our servers; we store only a secure reference token.

Gameplay Session Logs Every spin, bet and hand you play is timestamped and encrypted. Session logs help us spot technical bugs and give you access to your complete play history.

Account Balance & Transactions Your real-time balance, deposit history and withdrawal requests are encrypted and synced across all your devices. You see your complete financial trail anytime.

Preferences & Settings Your display language, notification choices and self-imposed limits are stored locally and in encrypted cloud backups. Only you can change these.

Communication & Support Tickets Chat histories, support emails and dispute records are archived separately. We keep them to resolve issues and improve service, never to market additional offers.

Privacy & Data Protection — Frequently Asked

We use your data for three purposes: account verification (ID and address), payment processing (QRIS, DANA, OVO, GoPay), and gameplay records. We never sell your details to third parties. We may share anonymized gameplay statistics with game providers to improve performance, but never your identity.

Payment details are tokenized — we see only masked references, not your actual e-wallet credentials. Support staff can view transaction amounts and dates to help with disputes, but your wallet login or PIN is never logged or accessible to anyone.

Your account enters inactive status immediately. Personal data remains encrypted for five years to satisfy anti-money-laundering rules. You can request deletion of non-critical details anytime. Transaction records stay for seven years per financial compliance.

Yes. Open your account settings, select 'Data Export', and choose your date range. We'll prepare an encrypted CSV file within 24 hours containing all slots plays, live casino sessions, sportsbook bets, deposits and withdrawals.

We back up account data every four hours to geographically distributed servers. Primary storage is in Singapore; secondary backups mirror to Indonesia-based centres where permitted. All backups use military-grade encryption and are audited quarterly.

Yes. We use essential cookies for session management and optional analytics cookies to improve user experience. These track gameplay patterns and page visits, never identity. You can disable non-essential cookies in your browser or within account settings.

Contact our live chat team immediately. We'll freeze your account, verify your identity, and audit recent login activity. Change your password from a secure device and enable two-factor authentication via your registered phone number.